Ordering and shipping

FAQ

Got questions? We’ve got answers...

Q: How do I place an order at K9 Laboratories?

Ordering from K9 Laboratories is as easy as a tail wag. Just follow these simple steps:

 

Step 1: Choose your product(s)

Browse our website and explore our range of natural supplements and care essentials. Click on the product you want for more details.

 

Step 2: Add to cart

Select the desired quantity and hit the “Add to Cart” button.

 

Step 3: Review your cart

Click on the shopping cart icon (top right corner) to check your selected items.

 

Step 4: Checkout

Make sure everything looks good, then click “Checkout” to proceed to payment.

 

Step 5: Enter your details

Fill in your shipping info and choose your preferred payment method. Follow the on-screen instructions to complete your order.

 

Step 6: Confirmation & tracking

You’ll receive a confirmation email once your payment goes through. As soon as we’ve packed and shipped your order, you’ll get a tracking link from our shipping partner (via PostNL and Frama).

 

And that’s it! Your order is officially on its way—time to get excited (your dog probably already is).

Q: What payment methods do you accept?

We like to keep things easy—especially when it comes to checkout. At K9 Laboratories, we offer a range of secure payment options so you can choose what suits you best.

 

Currently, we accept:

• Visa

• Mastercard

• PayPal

• Apple Pay

• Google Pay

 

Whether you’re shopping from your sofa or sneaking in a quick order during a dog walk, we’ve got you covered. All payments are processed securely, so you can shop with confidence—and your pup can start getting excited for what’s on the way.

Q: What are the shipping costs?

We like to keep things simple—just like your dog likes belly rubs.

 

For our UK customers, shipping costs are as follows:

• Orders up to €49 – Flat rate of £8.50

• Orders over €49 – Free shipping (yes, really!)

 

We ship your order safely and reliably using trusted carriers, so it gets to you—and your pup—as quickly and smoothly as possible.

Q: What is the processing time for my order at K9 Laboratories?

We know your dog’s tail is already wagging, so we process orders as quickly as possible.

 

Orders placed before 16:00 (Amsterdam time) on working days are shipped the same day. Orders placed after 16:00, on weekends, or during public holidays will be processed on the next business day.

 

We ship using our trusted partner MyParcel, and delivery to the UK typically takes 4–5 working days. As soon as your order is on its way, you’ll receive a tracking email so you can follow its journey from our lab to your doorstep.

 

Please note: UK customers are responsible for any applicable duties or taxes upon delivery. While we aim for smooth and timely delivery, customs processing may occasionally cause slight delays. Thanks for your patience—and your pup’s, too!

Q: When will I receive my pre-order item from K9 Laboratories?

We get it—waiting is hard (especially when your pup is excited). If you’ve placed a pre-order, it means you’ve reserved a product that’s currently out of stock but on its way.

 

The estimated delivery time for pre-order items is usually within 2 weeks, and this will always be clearly mentioned on the product page.

 

Once your pre-order is confirmed, our team begins preparing your shipment. You may receive a notification that your order has been “completed” and see tracking information—but please note:

Tracking will only go live once your product leaves our warehouse.

 

As soon as the item is back in stock, we’ll ship it out to you right away.

 

Thanks for your patience—and for giving your dog the good stuff.

Q: I accidentally entered the wrong address or house number. What should I do?

No worries—mistakes happen! If you’ve entered the wrong shipping address, the most important thing is to contact us immediately.

 

To fix it quickly, we strongly recommend reaching out to us via WhatsApp or SMS, as our customer service team only checks email once a day. The sooner we receive your message, the better the chance we can update your address before your order is processed.

 

Please note:

Once your order has been processed and shipped, we are unfortunately unable to make changes to the delivery address. If that’s the case, we advise checking if you can retrieve the parcel at the incorrect address.

 

Important tip:

We often see orders placed without a house number, which means we can’t ship them out at all. So please double-check your full address—including house number—when placing your order.

 

Need help updating your details? Just send us a quick message, and we’ll do our best to sort it out right away.

Q: I received my order, but something is missing. What should I do?

At K9 Laboratories, we pack every order with care—but even we can have an off day (just like your dog after bath time). If your parcel isn’t complete, here’s what to do:

 

Step 1: Double-check your delivery & packing slip

Start by comparing your received items with the packing slip inside the box.

If something’s missing, take a clear photo of:

• The packing slip

• The items you received

 

Important note:

If the missing item was a pre-order, don’t worry—it’s on its way in a separate shipment.

 

Step 2: Contact us right away

If it’s not a pre-order and something’s genuinely missing, get in touch with us as soon as possible—either by email or phone/WhatsApp.

Be sure to include the photos mentioned above, so we can quickly identify what went wrong and make it right.

 

We’re here to help, and we’ll make sure you and your pup aren’t left waiting for the good stuff.

Q: Where is K9 Laboratories based?

Our fulfilment centre is located at:

Blankenstein 640, 7943PA Meppel, The Netherlands

 

This is where all your favourite K9 Laboratories products are packed and shipped with care. While we don’t operate a physical storefront, we ensure reliable, fast delivery straight to your door—so you and your dog can enjoy the good stuff without leaving the house.

Q: I forgot to use my discount code—or it didn’t work. What now?

We get it—life’s busy, and it’s easy to miss that little box at checkout. If you forgot to apply your discount code when placing your order, we’re unfortunately unable to apply it retroactively to a completed purchase. But good news: you can save it for next time!

 

Here are a few things to keep in mind when using a discount code:

• Only one discount code can be used per order

• Discount codes can’t be combined with other promotions (e.g. automatic volume discounts)

• Double-check the spelling, spacing, and capital letters—those sneaky typos can cause issues

 

Still having trouble?

If your code should be valid but isn’t working, feel free to contact us, and we’ll do our best to help.

 

As for missed promotions—we totally understand the frustration. But to keep things fair for everyone, we’re unable to apply expired or missed discounts after an order has been placed. Thanks for understanding!

Product information

Q: My dog won’t take the supplement—what can I do?

Ah, the picky eater struggle! We’ve all been there. If your dog turns up their nose at their supplement, don’t worry—you’re not out of options. Here are a few tried-and-true tricks to make supplement time less of a standoff and more of a treat:

 

1. Hide it in something tasty

Slip the supplement into a piece of cheese, a bit of sausage, or a dollop of peanut butter (check it’s xylitol-free!). Chop it up and disguise it in something your dog can’t resist.

 

2. Use a food puzzle

Not only does it turn supplement time into a fun game, but it also distracts your dog while they work to get their reward. Mental enrichment + health boost = win-win.

 

3. Mix it with their food

Sometimes the easiest way is the sneakiest. Stir the supplement into their regular food—wet food often works best for masking taste and texture.

 

4. Change the format

If it’s a chewable or capsule, try crushing it or opening the capsule and mixing the powder with their meal. Just don’t cook or heat it, as this could reduce effectiveness.

 

5. Make it a reward

Offer the supplement after a walk or training session, so your dog associates it with something positive. “Good dog” vibes all around!

 

6. Give it time

Some dogs just need a little time to warm up to new tastes. Keep offering the supplement consistently—you might be surprised by how quickly they adjust.

 

💡 Please note: Taste preferences vary between dogs, and some are naturally more selective than others. Because of this, refusal to take the product does not fall under our 90-day results guarantee.

 

If you’re still having trouble after trying these tips, feel free to contact us—we’re happy to help brainstorm more ways to keep tails wagging.

Q: What’s the correct dosage for my dog?

The dosage for each of our supplements depends on the specific product—and most importantly, on your dog’s weight, not their age.

 

You can always find the recommended dosage in two places:

• On the product page under “Dosage”

• On the back of the product packaging

 

💡 Top tip: We recommend weighing your dog for the most accurate results. That number matters more than you think!

 

Can I give a higher dose in the beginning?

Yes! During the first week, it’s safe to double the dose. This helps build up the supplement in your dog’s system and may kickstart its effects. Some dogs respond best this way, but every dog is unique—so keep an eye on how yours reacts.

 

If you’re ever unsure about what’s best for your dog’s size, health, or situation, we always suggest checking with your vet. They know your dog’s individual needs best and can help tailor things perfectly.

 

Remember: our supplements are 100% natural, so it’s okay to fine-tune the dose based on how your dog responds—just be patient and consistent. Your dog’s wellbeing is our top priority.

Q: Are your supplements suitable for my dog?

Most of our supplements are designed to be safe for dogs of all breeds and ages—but there are a few important things to keep in mind.

 

We do not recommend giving our supplements to pregnant dogs or puppies under 6 months old. Their systems are still developing, and it’s always best to consult with your vet before introducing anything new.

 

Each product has its own unique blend of ingredients, which you can find clearly listed:

• On the product page under the “Dosage & Ingredients” section

• And on the back of the packaging

 

If your dog has allergies or known sensitivities, we always recommend reviewing the full ingredient list carefully. Not sure about a particular ingredient? Your vet knows best—they can guide you based on your dog’s specific health history.

 

And just a friendly heads-up: opened products can’t be returned for hygiene and safety reasons. If your dog experiences a reaction after opening the product, it’s not covered by our results guarantee—so please double-check before use.

 

Bottom line? A little label-reading goes a long way to keeping your pup happy and healthy.

Q: Can I combine your supplements with my dog’s medication?

Great question—and a very important one!

 

Our supplements are made with 100% natural, plant-based ingredients, and in most cases, they’re safe to use alongside medications. However, since every dog (and every prescription) is different, we can’t give personalised medical advice.

 

If your dog is taking medication—or has a health condition—it’s always best to check with your vet first before adding any new supplement to their routine. They know your dog’s medical history best and can tell you whether any ingredients might interact with current treatments.

 

Our promise? We’ll keep things clean, natural, and as transparent as a freshly licked window.

But your vet is still the ultimate expert.

Q: Can I combine different supplements?

Absolutely—but with a little caution.

 

Our supplements are designed to work well together, as long as there’s no significant overlap in ingredients. You’ll find a full ingredients list for every product on our website under the “Ingredients” tab—give it a quick check before combining, just to be sure.

 

We don’t recommend mixing our supplements with products from other brands, simply because we can’t vouch for their formulas or quality standards.

 

If your dog shows any signs of sensitivity or a reaction while combining supplements, stop immediately and consult your vet. After all, every dog is unique—and their health deserves a personalised approach.

 

Better safe, waggy-tailed, and supported from the inside out.

Q: My dog can’t have grains—what now?

Good news: most of our supplements are grain-free, and also free from soy, corn, and antibiotics. But just to be safe, we always recommend checking the full ingredients list on each product page to ensure it meets your pup’s dietary needs.

 

Once your order arrives, it’s a good idea to double-check the label before opening the packaging—especially if your dog has known sensitivities or allergies. That way, you can feel confident the product is the right fit before you break the seal.

 

Please note: for hygiene and safety reasons, opened products cannot be returned. It’s important to review everything before use—your pup’s health and comfort come first!

Q: Is this safe for older, weaker, or sick dogs?

Absolutely! In fact, most of our customers are caring for dogs with some form of health concern—after all, that’s often why they come looking for support in the first place (with the exception of proactive pup parents, of course!).

 

Our supplements are designed to be gentle, natural, and easy on sensitive systems. That said, if your dog is elderly, unwell, or on medication, it’s always a smart idea to check in with your vet before starting anything new. Every dog is different, and your vet knows your pup best.

Q: How soon will I see results?

While every dog is different, many pet parents report noticeable improvements within 2 to 6 weeks—sometimes sooner, depending on the supplement, the issue, and your dog’s individual response. That said, we recommend using a supplement consistently for at least 4 to 8 weeks. This gives your dog’s body time to build up a steady baseline and make the most of the nutrients inside.

 

Due to European regulations, we’re not allowed to make specific medical or health claims about the results our customers have seen (even though we’d love to shout some of those success stories from the rooftops). But rest assured—our reviews speak volumes, and a whole lot of happy tails are already wagging thanks to consistent daily use.

 

Stick with it, stay consistent, and let nature work its magic.

Q: What’s the difference between the soft chews and the powder?

When it comes to our Hip & Joint and Calm & Relax supplements, you’ll notice we offer two types: soft chews (aka tasty treats) and an easy-to-sprinkle powder. So, what’s the deal? Which one should you go for?

 

The short answer: both deliver the same powerful active ingredients—it just comes down to your dog’s (or your!) personal preference.

 

The soft chews are perfect for treat-time. They’re fun, fuss-free, and dogs usually think they’re just getting a bonus snack (shhh… don’t tell them it’s good for them). Great for on-the-go or when you need a little bribery boost.

 

The powder version is made without any fillers or binding agents—just pure active ingredients. It’s ideal for dogs on special diets, those watching their weight, or pups with food sensitivities. Simply sprinkle it over your dog’s regular food, give it a little stir, and you’re done.

 

So whether your dog prefers snack-style support or a stealthy scoop in their dinner bowl, you’ve got options. Either way, you’re giving them a natural, vet-formulated boost where it counts.

Q: My dog got an upset tummy after starting supplements—what now?

Don’t panic—this can happen! Just like us, dogs sometimes need a little time to adjust when something new hits the menu. If you’ve recently added a supplement to your pup’s routine and noticed loose stools or a mild tummy wobble, it could simply be their system getting used to the new ingredients.

 

Here’s what you can do:

 

1. Lower the dose temporarily.

Start with a smaller amount than recommended and slowly build up. This gentler approach gives your dog’s digestive system time to adapt without overwhelm.

 

2. Never serve on an empty stomach.

Giving supplements without food can be a bit much for some tummies. Always offer them with or just after a meal to support digestion and nutrient absorption.

 

3. Spread out the goodness.

If your dog takes multiple supplements, try dividing them throughout the day. It helps their body process nutrients more smoothly and reduces the chance of tummy trouble.

 

For example, if your dog’s supposed to get 4 chews a day, you might give 2 in the morning and 2 in the evening.

 

And just a friendly heads-up: since digestive upset like diarrhoea can be part of the adjustment phase, this doesn’t fall under our 90-day results guarantee. But hang in there—most dogs adapt quickly and are back to wagging and bouncing in no time.

Q: When should I give my dog their supplements?

Timing matters—but don’t worry, you don’t need a stopwatch or a complicated schedule. If your dog’s recommended dose is spread across four supplements a day, spacing them out can really help with absorption (and avoid overwhelming their tummy).

 

Here’s a simple way to do it:

 

Morning:

Start the day strong by giving the first supplement with your dog’s breakfast. This kickstarts their digestion and ensures the nutrients get a smooth ride through the system.

 

Mid-morning or snack time:

If your pup gets a mid-morning treat (lucky them!), slip the second supplement in here. It gives their body time to process the first dose and keeps everything running smoothly.

 

Afternoon or early dinner:

The third supplement can be given with a mid-afternoon meal or treat. Again, pairing supplements with food supports digestion and keeps things gentle on the stomach.

 

Evening:

The final supplement? Serve it up with dinner. A full belly helps nutrients absorb better, and your pup won’t even notice they’re getting something healthy.

 

Top tip: Always give supplements with or just after food—it’s kinder to the tummy and helps maximise absorption. And if you’re using different types of supplements, like chews or drops, this routine still applies.

 

Your dog gets consistent support throughout the day—you get fewer surprises and more tail wags. Win-win!

Returns and guarantee

What is the 90-Day Results Guarantee?

At K9 Laboratories, we’re a proud family-run business—and we stand behind our products 100%. That’s why we offer a 90-day results guarantee on select supplements.

 

Here’s how it works:

 

If you’ve used the supplement correctly for 90 consecutive days (following the dosing instructions provided) and see no noticeable improvement in your dog, you may be eligible for our guarantee.

 

Let’s be clear—it’s not about total transformation or magically eliminating all symptoms. Instead, we look for tangible signs of improvement, such as more energy, reduced itching, firmer stools, or increased mobility—depending on the product used.

 

If, after consistent use, you feel that your dog has seen absolutely no benefits:

1. You can claim the guarantee for one dog and one supplement per household.

2. Simply email info@k9laboratories.co.uk with the subject line “Results Guarantee”.

3. We’ll send you a short claim form to complete and return by email.

4. If your claim is approved, we’ll issue a store credit for the purchase amount (minus shipping) within 8 business days.

 

Important notes:

• This guarantee applies only to our supplements.

• It does not cover taste preference issues (if your dog doesn’t like it), digestive sensitivity (like loose stools), grooming products, or calming collars.

• To protect against abuse of the policy, we reserve the right to deny fraudulent or unreasonable claims.

 

We believe in giving your dog the time they need to adjust. Natural supplements aren’t instant fixes—they work best with consistency and patience. So give it the full 90 days, and let nature do its thing.

What Are the Guarantee Terms?

To ensure a fair and effective process, here are the full terms of our 90-Day Results Guarantee:

• You must have followed the usage instructions exactly—including giving the correct daily dosage—for a minimum of 90 consecutive days.

• Your dog has shown no noticeable improvement after this period. Please note: This doesn’t mean all symptoms must disappear—it simply means no visible or measurable signs of progress.

• Guarantee claims must be submitted within 14 days after completing the 90-day period. Claims submitted later than this cannot be processed.

• To file a claim, please email info@k9laboratories.co.uk with your order confirmation and a request for the guarantee form.

• You’ll receive a short form to complete. Our team will review it to ensure the product was used consistently and as recommended.

• If your claim is approved, you’ll receive shop credit for the purchase amount (excluding shipping) within 8 working days via email.

Please note: We do not issue cash refunds—only store credit, valid for any future order on our website.

• The guarantee is valid for one pet and one supplement per household, per 90-day period.

 

Please Note:

 

If your dog simply doesn’t like the taste, or experiences mild digestive upset (like loose stools), this does not fall under the guarantee. We recommend checking ingredients before use, especially for dogs with known sensitivities.

Can I Return My Product?

We totally get it—sometimes things just don’t work out. If you change your mind, you’re welcome to return your product within 14 days, as long as it’s unopened, unused, and in original condition.

 

Unfortunately, we cannot accept returns of opened packages. This is to ensure the safety and hygiene of our products—for your dog and everyone else’s.

 

Our supplements are classified as consumable health products, so once they’re opened, we can’t resell or restock them. It’s all about keeping things clean, safe, and trustworthy.

 

To Sum It Up:

• ✅ You can return unopened, undamaged products within 14 days of delivery.

• ❌ We do not accept returns of opened items—sorry, safety first!

• 💌 Just email us at info@k9laboratories.co.uk with your order number to start your return.

 

Thanks for understanding—and for keeping it clean (literally)!